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Get updates via SMS by texting follow DeltaAssist to 40404 in the United States
Codes for other countries

Two-way (sending and receiving) short codes:
Country Code For customers of
Australia
  • 0198089488 Telstra
Canada
  • 21212 (any)
United Kingdom
  • 86444 Vodafone, Orange, 3, O2
Indonesia
  • 89887 AXIS, 3, Telkomsel
Ireland
  • 51210 O2
India
  • 53000 Bharti Airtel, Videocon
Jordan
  • 90903 Zain
New Zealand
  • 8987 Vodafone, Telecom NZ
United States
  • 40404 (any)

DeltaAssist

  1. @CpyburnDC If something more happens & you need a new flight, please DM us. ^WG
  2. @TCockriel I'm happy to help you if you need to be rebooked. Please let me know. ^WG
  3. @eschonhardt Anytime! Happy travels this holiday weekend.  ^IO
  4. @eschonhardt Unfortunately that's an airport function that we don't have access to here. Check with the gate agent prior to departure.  ^IO
  5. @tiffalini I can help you if it looks like you'll need a new flight. My apologies for the delay. ^WG
  6. @andredarlington I apologize for this. I'll send a report to the airport about what happened. Do you need a new flight? ^WG
  7. @Ansje I can correct that. Please DM your confirmation and the correct name. ^WG
  8. @FlightConcierge The best thing is to call 800 323 2323 & run your routing by an agent to get a price. ^WG
  9. @FlightConcierge More miles may be necessary depending on routing rules. Some routes only allow passage thru certain cities. ^WG
  10. @KaylaRSummers How sad! Please DM me & tell me about your experience. ^WG
  11. @FlightConcierge Also, Shanghai Airlines can only be booked for Award travel if it's part of a China Eastern codeshare. ^WG
  12. @FlightConcierge You can have multiple segments, though it'll affect the mileage needed.  ^WG
  13. @Mak404matt You're welcome! ^WG
  14. @gabeluk If you can follow me & DM the ticket number, I can look into this further. Thank you. ^WG
  15. @Mak404matt If you can show them the two website links you've shown me, that should help smooth things over. ^WG
  16. @Mak404matt Unfortunately, GRS isn't up-to-date with that bit of info. I do see the Virgin exception under our Glossary of Terms. ^WG
  17. @ungulo11  I'm sorry we can't manually clear the upgrade list.  You upgrade can clear anytime before the flight. ^CS
  18. @Mak404matt Okay. You are right; a Virgin Velocity Gold & guest can enter a Sky Club on a domestic ticket if they can show the card. ^WG
  19. @ungulo11  I'm sorry for the wait. Our automated system will clear in order of priority. It looks good for your upgrade. Thank you.^CS
  20. @Mak404matt Are you a Virgin Australia Club member, or only a Velocity Gold member? ^WG