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DMGConsultLLC

  1. Mobility is Making Customer Service Smart dmgconsult.com/newsletter/new… 7:32 AM May 24th via web
  2. The Real-Time Contact Center Newsletter - May 2012 Edition dmgconsult.com/newsletter/new… 1:56 PM May 21st via web
  3. Making Sense of the Hosted Contact Center Infrastructure Market - dmgconsult.com/publications/a… 9:51 AM May 15th via web
  4. Health care reform catalyst for customer service improvements - dmgconsult.com/publications/r… 5:53 AM May 14th via web
  5. Catch Us Live! 5/10 Webinar - What Makes a Millennial Tick? Maximizing the Potential of the Gen Y Agent" Register at crmxchange.com/webcast/gen_y/… 9:01 AM May 10th via web
  6. 7/10/12 Webinar: The Ultimate Roadmap for Selecting Your New Contact Center To register: crmxchange.webex.com/mw0306ld/myweb… 11:18 AM May 9th via web
  7. Changing the Paradigm: Using Workforce Management to Improve Agent Satisfaction dmgconsult.com/publications/r… 8:08 AM May 7th via web
  8. New Webinar 5/10: What Makes a Millennial Tick? Maximizing the Potential of the Gen Y Agent - To Register - crmxchange.webex.com/mw0306ld/myweb… 5:29 AM May 2nd via web
  9. Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance dmgconsult.com/publications/w… 4 6 2012.Final.pdf 5:22 AM May 2nd via web
  10. Cut through copious contact center data with contact center KPIs dmgconsult.com/publications/a… 3:40 AM Apr 26th via web
  11. Can you provide some advice about agent desk sharing? Can this practice work in call centers? See Q&A dmgconsult.com/publications/q… 1:35 PM Apr 18th via web
  12. The Communication Gap Between Contact Centers and IT - See Article- dmgconsult.com/newsletter/new… 3:59 AM Apr 13th via web
  13. The Real-Time Contact Center Newsletter- April 2012 Edition- dmgconsult.com/newsletter/new… 9:49 AM Apr 12th via web
  14. Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance dmgconsult.com/publications/r… 2:02 PM Apr 11th via web
  15. Cut through copious contact center data with contact center KPIs dmgconsult.com/publications/a… 5:09 AM Apr 6th via web
  16. Speech Analytics Gets Down to Business dmgconsult.com/publications/r… 5:29 AM Apr 3rd via web
  17. NEW! DMG Releases 2011 - 2012 QM/Liability Recording (WFO) Product and Market Report dmgconsult.com/services/qm.asp 6:38 AM Mar 23rd via web
  18. What are the most common "vital few" KPIs that I should use for my technical support center? - dmgconsult.com/newsletter/new… 8:47 AM Mar 20th via web
  19. Desktop analytics: A game changer for contact centers, back offices - dmgconsult.com/publications/a… 12:37 PM Mar 19th via web
  20. Should Contact Centers Handle Social Media Transactions? dmgconsult.com/newsletter/new… 5:18 AM Mar 16th via web
  • Name DMG Consulting LLC
  • Location West Orange, NJ
  • Web http://www.dmgcon...
  • Bio Contact Center and Analytics Industry Analyst and Consulting Firm. Donna Fluss, President - donna.fluss@dmgconsult.com, 973.325.2954
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