comcastcares
- @davefenech Not at this time33 minutes ago from web in reply to davefenech
- @adamcurry I was not aware that we did not service all parts of downtown. Have you had a site survey?34 minutes ago from web in reply to adamcurry
- @astrochris No email us and we will get straightened out We_Can_Help@cable.comcast.com34 minutes ago from web in reply to astrochris
- @BUSYME I would also recommend disconnecting cable at modem, wall, splitter and reconnecting to see if it is a simple connection somewhereabout 4 hours ago from web
- @BUSYME Happy you scheduled appointment. If TV is working, I'd try modem connected to that line. That would tell us if modem or connectionabout 4 hours ago from web in reply to BUSYME
- @vconstable into the modem, reboot modem (including removing battery) and computerabout 4 hours ago from web
- @vconstable Your services, including the modem have been up the entire time. Try rebooting router, if does not work plug computer directly..about 4 hours ago from web
- @trumpetjh I apologize for that.about 4 hours ago from web
- @JolenesTrailer I look forward to broader release tooabout 6 hours ago from web in reply to JolenesTrailer
- @tylercraddock Not that I am aware of. What are do you live? Is this via box or through QAM? Check lineup at http://tvplanner.comcast.netabout 6 hours ago from web in reply to tylercraddock
- @BUSYME DM phone number on the account and contact numberabout 6 hours ago from web in reply to BUSYME
- @BUSYME Everyone has the ability to schedule an appointment. I sometimes have it done by people in area to expedite, but every shouldabout 6 hours ago from web in reply to BUSYME
- @jdreed You could swap out at local store, but I will also reach out to my contacts in your area to see if we can expediteabout 6 hours ago from web in reply to jdreed
- @kjbrown13 I am sure there is sooner appointment. Email We_Can_Help@cable.comcast.comabout 6 hours ago from web in reply to kjbrown13
- @marycarita That may be the earliest available. Email us We_Can_Help@cable.comcast.comabout 6 hours ago from web in reply to marycarita
- @jdreed I will look further in morning. What was the reason for the recent trouble call?about 16 hours ago from web in reply to jdreed
- @jdreed Make sure modem does not have standby button on. Doubt it since I see 0 data, which means not connected or offabout 16 hours ago from web in reply to jdreed
- @jdreed If works, it is the coax line that modem is currently connected to. Also check lights on modem, what do they say?about 16 hours ago from web in reply to jdreed
- @jdreed Modem does not appear connected or powered on. Check modem on working cable. If does not work, bad modemabout 16 hours ago from web in reply to jdreed
- @jdreed DM phone number on the account. If modem is down, I would recommend trying on cable that is workingabout 16 hours ago from web in reply to jdreed
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- Name Frank Eliason
- Location Philadelphia, PA
- Web http://www.comcas...
- Bio Comcast Director of Digital Care Email: We_Can_Help@cable.comcast.com
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