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  1. @davefenech Not at this time
  2. @adamcurry I was not aware that we did not service all parts of downtown. Have you had a site survey?
  3. @astrochris No email us and we will get straightened out We_Can_Help@cable.comcast.com
  4. @BUSYME I would also recommend disconnecting cable at modem, wall, splitter and reconnecting to see if it is a simple connection somewhere
  5. @BUSYME Happy you scheduled appointment. If TV is working, I'd try modem connected to that line. That would tell us if modem or connection
  6. @vconstable into the modem, reboot modem (including removing battery) and computer
  7. @vconstable Your services, including the modem have been up the entire time. Try rebooting router, if does not work plug computer directly..
  8. @trumpetjh I apologize for that.
  9. @JolenesTrailer I look forward to broader release too
  10. @tylercraddock Not that I am aware of. What are do you live? Is this via box or through QAM? Check lineup at http://tvplanner.comcast.net
  11. @BUSYME DM phone number on the account and contact number
  12. @BUSYME Everyone has the ability to schedule an appointment. I sometimes have it done by people in area to expedite, but every should
  13. @jdreed You could swap out at local store, but I will also reach out to my contacts in your area to see if we can expedite
  14. @kjbrown13 I am sure there is sooner appointment. Email We_Can_Help@cable.comcast.com
  15. @marycarita That may be the earliest available. Email us We_Can_Help@cable.comcast.com
  16. @jdreed I will look further in morning. What was the reason for the recent trouble call?
  17. @jdreed Make sure modem does not have standby button on. Doubt it since I see 0 data, which means not connected or off
  18. @jdreed If works, it is the coax line that modem is currently connected to. Also check lights on modem, what do they say?
  19. @jdreed Modem does not appear connected or powered on. Check modem on working cable. If does not work, bad modem
  20. @jdreed DM phone number on the account. If modem is down, I would recommend trying on cable that is working