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ClaimsCoach

  1. I wonder whether Thanksgiving will bring a spike in fire & product liability claims from turkey fryers? Going w/ conventional oven this yr.
  2. Briefly considered frying a turkey this Thanksgiving but ultimately decided I didn't want to be a claimant filing a HO fire loss....
  3. Question: Are any claim operations running Black Friday sales? "Everyday low settlements!!" (Sounds like most any claim unit ...)
  4. FREE CLM webinar on new Medicare Secondary Payer Act regs on 12/15. For more info: https://www1.gotomeeting.co...
  5. Social networking/media sites like Facebook create new investigative avenues for adjusters to detect ins claim fraud. Overlooked benefit!
  6. Some law firms are quoting work on a loss leader basis. Would you award work to a low-bid firm destined to take a loss on the assignment?
  7. Attending speaker webinar for Drug Info Association 2010 annual conference in Washington DC.
  8. What role do "apology programs" play in healthcare cost reform? The Claims Coach weighs in at http://tinyurl.com/yhbnp9m
  9. At the National Theatre in DC with Jane, waiting to see a production of "Jersey Boys."
  10. Just recorded a podcast for Berkley Life Sciences on the relationship between FDA compliance and life science risk management
  11. November issue of CLAIMS CAFFEINE: Invest in relationships to build your claims business.
  12. On Amtrak headed home after attending interesting ABA meeting on drug & device litigation.
  13. Just saw interesting panel discussion on potential nanotech liabilities. The next asbestos??
  14. Fewer than 60 days left in the year. How are your claim goals coming? Time to kick into overdrive. Start thinking @ your 2010 goals too!
  15. Headed to Schering-Plough HQ in Kenilworth, NJ for ABA meeting on Current Developments in Pharmaceutical & Medical Device Litigation.
  16. Deloitte/NU survey shows agents value in claim service: paying claims promptly, fair adjusting & quick notification of customer-filed claim.
  17. Claim service is a HUGE factor in what producers want from their insurance carriers: Survey by Deloitte-- http://bit.ly/3FqjhO.
  18. Need good tips to sell claim services? See my review of Peter Crosa's book, "Soft Selling to Hardened Adjusters - http://tinyurl.com/yh8zdp2
  19. Litigation mgt tip: Have defense counsel submit REGULAR budgets forecasting Time & costs. It's not a "one & done" deal. Get them priodically
  20. What are best practices in "on-boarding" new adjusters? See my latest column in CLAIMS magazine. http://ow.ly/zGWN