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CallCenterICMI

Have your copy yet? The latest edition of Call Center Management on Fast Forward by @BradCleveland is available NOW! ow.ly/aZSqH 7:40 AM May 23rd via HootSuite
Learn how to keep your best #cctr agents. Join ICMI for a complimentary webinar, 6/7 at 1 pm ET sponsored by @avaya ow.ly/aZRon 7:30 AM May 22nd via HootSuite
Expert's Angle: Why Customer Service Reps Don't Sell… and What You Can Do About It by Ron Volper ow.ly/aZQHY #custserv #cctr 7:00 AM May 21st via HootSuite
Customer Service is a Contact Sport - #ACCE12 keynote @ryanestis shares his blog from ACCE ow.ly/aYKAL #cctr #custserv 7:00 AM May 18th via HootSuite
@brandoncaudle Hi Brandon, the sessions will be up on the ACCE online site until ACCE13. Thanks! 11:21 AM May 16th via HootSuite in reply to BrandonCaudle
Curious about CIAC Certification? Join us tomorrow, 5/17 at 1 pm ET for a complimentary information session and Q&A. ow.ly/aXjTU 11:18 AM May 16th via HootSuite
Should you remove < 10 second abandons? New answers on our QueueTips forum. bit.ly/IPc3Fv 7:16 AM May 14th via TweetMeme
bradcleveland Wall Street Journal letters to editor (incl mine) re: IVR usage and ROI in #custserv on.wsj.com/KW69Cr @callcenterICMI 1:55 PM May 11th via TweetDeck Retweeted by CallCenterICMI and 1 other
@JoshC_Chapman thanks for the feedback, Josh! 2:02 PM May 11th via Twitter for iPhone in reply to JoshC_Chapman
JoshC_Chapman @CallCenterICMI All sessions were great-1 to recommend was by @AlonWaks - excellent info where we r headed-check his preso out #ACCE12 6:36 AM May 11th via web in reply to CallCenterICMI Retweeted by CallCenterICMI
Curious about CIAC certification? Join ICMI on 5/17 at 1 pm ET for a virtual information session and Q&A ow.ly/aDbik 9:04 AM May 11th via HootSuite
Successful conference?!? Check. Let us know what you enjoyed most! #ACCE12 6:01 PM May 10th via HootSuite
CallCenterLayne Allianz Global Assistance Canada takes 2012 Global Call Center of the Year Award small-to-medium call centers. #ACCE12 bit.ly/JV0J9V 12:02 PM May 9th via web Retweeted by CallCenterICMI
CallCenterLayne UPMC Health Plan takes 2012 Global Call Center of the Year Award for best large contact center. #ACCE12 bit.ly/JV0J9V 12:03 PM May 9th via web Retweeted by CallCenterICMI
CallCenterLayne Finalists 2012 Global Call Center of the Year Go Daddy, UPMC Health Plan, Allianz Global Assistance, Freeman. #ACCE12 bit.ly/JV0J9V 12:05 PM May 9th via web Retweeted by CallCenterICMI
CallCenterLayne Allianz Global Assistance takes call center award for best Quality program. @ACCE12 bit.ly/JV0J9V 12:06 PM May 9th via web Retweeted by CallCenterICMI and 1 other
callcentre_info RT @CallCenterLayne Finalists 2012 Global Call Center of the Year Go Daddy, UPMC Health Plan, Allianz Global Ass... bit.ly/Lf9P4O 12:06 PM May 9th via twitterfeed Retweeted by CallCenterICMI
CallCenterLayne American Water contact center wins best Technology award #ACCE12 bit.ly/JV0J9V 12:06 PM May 9th via web Retweeted by CallCenterICMI and 1 other
CallCenterLayne China CITIC Bank takes contact center award for Strategic Value #ACCE12 bit.ly/JV0J9V 12:07 PM May 9th via web Retweeted by CallCenterICMI
@jasonalley4c thank YOU, Jason! We're so glad that you could join us. 6:11 PM May 9th via Twitter for iPhone in reply to jasonalley4c

Name ICMI
Location Colorado Springs, CO
Web http://www.icmi.com
Bio ICMI empowers call centers and organizations worldwide to provide the best customer experience possible through industry-leading professional services.