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CVPCORP

  1. Congratulations! RT @WarriorGateway Warrior Gateway Recognized as a 2012 Computerworld Honors Laureate! bit.ly/GCj8rp
  2. Yes! RT @GovNewMedia Why social media monitoring matters @NextGov ow.ly/9yNY4
  3. Great info for Government – stakeholder facilitation and communications & outreach programs RT @HarvardBiz s.hbr.org/ykV6uA
  4. Got Agile & ASP.NET? CVP needs a rock star software developer w an interest in innovative technologies bit.ly/ApWwzB
  5. RT @JasonFalls The Key to Social Media Success is Understanding Your Audience - Awesome from @toprank - ar.gy/zIx
  6. This is where customer data analytics could be key RT @AMAnet Why You're Doing Customer Research All Wrong RT @inc ow.ly/98Fnu
  7. @PMvoices Collect customer feedback at project close & integrate into follow-on initiatives ow.ly/98eh8 #pm #pmot
  8. Learn the five tenets RT @cmooreforrester Embrace Big Process Thinking to Drive Business Transformation bit.ly/yarSNm
  9. And this is why we care about social media RT @web20classroom 60 Incredible Things That Happen…Every 60 Seconds: read.bi/yGqTsy
  10. Use data to segment customers & target services RT @CustomerMGMTIQ Customer #Satisfaction is Not Customer #Engagement bit.ly/AbT3Wx
  11. Peer-to-peer communities resolve a large % of customer issues-don't forget to monitor & integrate that data. Gartner tinyurl.com/89zx8na
  12. How do you get your training to stick? “Bringing Back Sexy to Information Security” Government CIO Magazine tinyurl.com/86ffzdy
  13. Use dashboarding to analyze and leverage data properly RT @HarvardBiz Make Data Work throughout Your Organization s.hbr.org/z1m6ZB
  14. How do you improve service levels in your contact center? There's more to it than technology. Len Goldman's insights at tinyurl.com/6lstolj