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  1. Nice piece on marketing resource management on SearchCRM http://tinyurl.com/n7b98512:21 AM Sep 23rd from web
  2. My accountant just emailed me an update addressed 'Dear client' - I feel so special.10:58 AM Jun 13th from web
  3. I was asked to speak on the uplifting topic of CRM failure - here are my thoughts http://tinyurl.com/qcqt4r12:08 AM Jun 8th from web
  4. Microsoft CRM team seem to have created one of the more irritating telemarketing operations I've come across - which surprises me11:42 PM May 19th from web
  5. Latest blog post - the role of the role of the independent CRM consultant outside of vendor selection - http://tinyurl.com/one8v41:09 AM May 19th from web
  6. Latest blog piece regarding the tyranny of the CRM change request - http://tinyurl.com/ojsger6:18 AM May 9th from web
  7. Have been deeply mired in user acceptance testing - some related thoughts in my blog: CRM and UAT - http://tinyurl.com/cbj6rc10:50 AM May 2nd from web
  8. Curiously the CRM vendor who retrenched a large portion of their workforce are now badly short of resources for projects.4:43 AM Apr 15th from web
  9. Spending the bank holiday weekend helping out on user acceptance testing.12:00 AM Apr 11th from web
  10. 40 mile trail race completed in 7h22m. No major navigation errors. Last 10 miles - uncomfortable. I may be sore in the morning.11:09 AM Apr 5th from web
  11. Local Post Office now seems to be part Post Office part Thorntons - for that perfect chocolate and premium bond experience presumably.5:43 AM Apr 4th from web
  12. In an age of hi-tech race fuelling my strategy for tomorrow involves jelly beans, flap-jack, and a couple of pound coins for cola11:04 PM Apr 3rd from web
  13. Made it as the 'Editor's Pick' on CustomerThink.com - unlocking the potential of B2B customers with CRM - http://tinyurl.com/c7rl9l9:09 AM Apr 3rd from web
  14. Wondering how often the phrase 'in the cloud' is being used to cover the lack of a well thought out strategy.6:27 AM Apr 3rd from web
  15. Meeting with CRM vendor to discuss their resourcing of one of our projects in light of a rather comprehensive round of redundancies.12:12 AM Apr 3rd from web
  16. Vendor advised today most of our project team made redundant. I assumed April Fool. Wrong.11:47 AM Apr 1st from web
  17. England seem to be wearing casual shorts and polo shirts, presumably the proper kit didn't turn up in time?11:43 AM Apr 1st from web
  18. Bemused that retail financial news seems to focus on same store stats but seems to ignore on-line sales growth as per M+S today1:29 AM Mar 31st from web
  19. It's going to be a very different post recession world - excellent article in Time Magazine this week - http://tinyurl.com/cuho9q2:47 AM Mar 30th from web
  20. First day of a UAT programme today - get to see the fruition of months of our requirements definition and design work12:20 AM Mar 30th from web
  • Name Richard Boardman
  • Location Amersham, Buckinghamshire, UK
  • Web http://www.mareeb...
  • Bio Independent CRM consultant based near London in the UK
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