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CPRSToronto

A massive thanks to @edenspodek @michaelocc & @hardingyoung for their wonderful insights & entertaining stories!5:42 PM Oct 15th from TweetDeck
Poor youngsters will never know what it's like to type up a document then have to retype the whole thing again #hardingyoung #cprstoronto5:39 PM Oct 15th from web
Some ways you conduct yourselves in public needn't bleed online #edenspodek #cprstoronto5:38 PM Oct 15th from web
Leveraging your online presence also makes sense & adds value to corporate brands #michaelocc #cprstoronto5:36 PM Oct 15th from web
Always remember the brand's agenda, but it's ok that your personality shine through #michaelocc #cprstoronto5:35 PM Oct 15th from web
@Daniel_Pillai @anfarnell Thanks for the retweets!5:33 PM Oct 15th from TweetDeck
Great audience question: what about wearing 'corporate hats' versus 'personal hats'? #cprstoronto5:32 PM Oct 15th from web
If you're going to follow up with a blogger complaint, make sure you *listen* to their issue #edenspodek #cprstoronto5:31 PM Oct 15th from web
@hardingyoung writes two letters to deal with frustrations: one that will never be sent & then one that will #cprstoronto5:30 PM Oct 15th from web
@michaelocc admits he has toned down his "online lashing out" and now reacts in social media more carefully #cprstoronto5:29 PM Oct 15th from web
Final bit of advice: don't twitter when you're bitter! #cprstoronto5:28 PM Oct 15th from TweetDeck
@junetoo Yes, it's pretty secretive, but it's great that the government is taking steps in social media #cprstoronto #hardingyoung5:26 PM Oct 15th from TweetDeck in reply to junetoo
Be careful when you engage - sometimes like hitting the "reply all" button #hardingyoung #cprstoronto5:25 PM Oct 15th from web
Definitely differing views on responding to negative comments from bloggers or on Twitter. Needs to be taken on a case by case basis5:23 PM Oct 15th from web
Remember with bloggers that responding/commenting is on "their turf" - tread gently, be respectful #michaelocc #cprstoronto5:21 PM Oct 15th from web
Don't correct every bit of misinformation generated online; you have to take it with a grain of salt #edenspodek #cprstoronto5:20 PM Oct 15th from web
@TrishMacNeil Final answer: at the end of the day, remember it's only one blogger and they are entitled to their opinion #cprstoronto5:19 PM Oct 15th from TweetDeck in reply to TrishMacNeil
@kimberly_lyn Agreed. Communication is a two-way street: follow best practices #cprstoronto5:18 PM Oct 15th from TweetDeck in reply to kimberly_lyn
@TrishMacNeil Final answer: @michaelocc says you should answer the question before it happens. Develop a policy with your client5:17 PM Oct 15th from TweetDeck in reply to TrishMacNeil
@TrishMacNeil Part 2: @edenspodek feels you should have a plan, but it really depends on the organization5:16 PM Oct 15th from TweetDeck in reply to TrishMacNeil

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Name CPRS Toronto
Location Toronto, Ontario, Canada
Web http://cprstoront...
Bio The Canadian Public Relations Society Toronto Chapter - We heart PR, Tweets, & YOU!

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