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  1. Shea Homes selects Ownership Guide to boost customer satisfaction http://bit.ly/8g1Onz 11:56 AM Dec 14th from TypePad
  2. New Breed of Builder http://bit.ly/78p8x5 5:27 PM Dec 10th from TypePad
  3. Warranty activity at an all-time high! Leading indicator for homebuilding recovery? http://bit.ly/BWBmV 10:15 AM Oct 23rd from TypePad
  4. Having the right words on your website can get you great qualified leads. Take a Ride on the Wonder Wheel http://tinyurl.com/y9hsjvn 10:30 AM Sep 25th from web
  5. Exciting news regarding the J.D. Power – "Overall Customer Satisfaction Report for 2009". BuildServ’s Ownership ... http://bit.ly/916oC 3:33 PM Sep 18th from TypePad
  6. Exciting news regarding the J.D. Power – "Overall Customer Satisfaction Report for 2009". BuildServ’s Ownership ... http://bit.ly/916oC 3:33 PM Sep 18th from TypePad
  7. Sometimes it is a rocket launch! Why Enterprise 2.0 Needs To Stop Being So Naive...http://tinyurl.com/m77ahs 8:57 PM Sep 1st from web
  8. A Great Customer Experience Is No Guarantee That A Relationship Will Be Created...make personal connections. http://tinyurl.com/mccc6r 8:38 PM Sep 1st from web
  9. Interesting data about e-mail deliverability. Real Estate ranks lowest for opens. http://tinyurl.com/l76clo 5:38 PM Sep 1st from web
  10. Case study about web-based warranty and customer relationship management. Surprising referral rates. Sign-up here. http://bit.ly/1b9lfB 9:34 AM May 4th from TweetDeck
  11. Sorry my post about the Fred Reicheld blog site about Home Depot's ups and downs was too long. Here it is: http://tinyurl.com/cewf5p 9:51 AM Apr 30th from web
  12. Fred Reicheld of Net Promoter fame shares the up and downs of customer experiences at HomeDepot in his blog. This is a thoughful group ... 9:16 AM Apr 30th from web
  13. Blogging 'Going Green and Insurance Discounts' http://blog.buildserv.com/2009/04/going-green-and-insurance-discounts.html 2:06 PM Apr 24th from TypePad
  14. Warranty expenses for building industry remain the same while sales plummet? Analyst Eric Arnum explains: http://tinyurl.com/d9u3bb 9:23 AM Apr 17th from web
  15. Interesting white paper and discussion for home builders by Dennis O'Neil from New Home Know How. http://tinyurl.com/daz4y8 1:01 PM Mar 25th from web
  16. "Green building is dead, or it's time has passed?" Interesting discussion. http://tinyurl.com/d3tpoo 11:30 AM Mar 25th from web
  17. Washington State law appears likely to include new consumer protection and home-builder warranty guarantees. http://tinyurl.com/c8yc4h 2:40 PM Mar 24th from web
  18. Interesting report projects that Cloud Computing will help the US economy. Report sponsored by Google. http://tinyurl.com/d4db4p 2:36 PM Mar 24th from web
  19. Great story here about using Twitter to sell tacos. But Twitter needs to move faster to keep up with new traffic. http://tinyurl.com/dbfalk 11:57 AM Mar 19th from web
  20. Great site for construction related news, blogs and more. Very easy to use and find information. http://construction.alltop.com/ 8:29 AM Mar 18th from web
  • Name Brad Brickman
  • Location Redmond, WA
  • Web http://blog.build...
  • Bio All about using warranty and product support programs to build profitable customer relationships.
22 Following 18 Followers 0 Listed
Imad Naffa Jacob Morgan Shea Homes - Arizona Ajay Goel Bradford Augustine Perry Norgarb Dan Evans Jr StockTwits Follow Stocktwits Simon Gardner RichCartlidge Matthew DeVries Juliet Romano Pete Cashmore Paul Tanguay A Googler Doyle Slayton Louis Rosenfeld Chris Cheatham Brian Tercero James Hendricks Matthew Shields