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BrianBacker

@Comcast tech just showed up and said he couldn't do what I ordered and what the phone rep put in the notes, then left. Terrible. 9:28 AM Apr 28th via Twitter for BlackBerry®
Looking to hire a Marketing Research Specialist here at UPS corporate in Atlanta. Please forward this along if you ha…lnkd.in/YwarpJ 11:53 AM Mar 6th via LinkedIn
#30DaysOfRAZR from @VerizonWireless. Enter now! soc.li/MmW8yDK 2:34 PM Dec 2nd, 2011 via Verizon Insider
Houthum #Zappos CEO, Tony Hsieh, Explains the Keys to Superior Customer Experience bit.ly/qduy7o #custserv #cem #CxO'#cex 8:16 AM Aug 13th, 2011 via TweetDeck Retweeted by BrianBacker and 1 other
@vdimauro Thanks for following! 7:58 AM Aug 8th, 2011 via web
@ProfessorGary @VernetteE @jochengassner @IanTruscott Thanks for following! 11:28 AM Jul 29th, 2011 via web
@AlainClasse Thanks for the mention! 11:26 AM Jul 29th, 2011 via web
RT @jimsmiller: The customers’ perception is the only truth that matters. #custserv 7:32 AM Jul 7th, 2011 via HootSuite
DonPeppers RT @robbiebax: • Too many “loyalty programs” rely on discounts alone. Businesses need to delight their members 8:27 AM Jul 5th, 2011 via TweetDeck Retweeted by BrianBacker and 4 others
RT @cxpa_assoc: @Forbes CIOcentral The New Art And Science Of Great Customer Experience onforb.es/jHnp9z #CEM #CXO #VoC 1:29 PM Jun 30th, 2011 via HootSuite
Is your Voice of the Customer program best-in-class? The 1st of 5 phases of maturity around VOC is discussed http://goo.gl/vOtGX #CEM #VOC 7:30 AM Jun 27th, 2011 via HootSuite
Texting costs $1,250/mb. I have a feeling this becomes a media hot topic and puts pressure on telecoms http://ow.ly/5eZhq 9:34 AM Jun 10th, 2011 via HootSuite
RT @gmmcmullen: My latest blog article: Customers Are Changing. Is Your Organization Ready?: wp.me/p1gjs9-3j #custserv #ivr #sm #crm 3:02 PM Jun 7th, 2011 via HootSuite
Customers clamoring for easy access to helpful employees. Aligns with our research. Back to basics, people #cem #custserv http://ow.ly/5cvEV 2:55 PM Jun 7th, 2011 via HootSuite
bartdecraene Must read! > RT @lindaireland: What are emerging customer experience leadership roles really all about? http://bit.ly/jyEx8l #cxo #cem 1:06 PM May 31st, 2011 via HootSuite Retweeted by BrianBacker and 1 other
Just joined the Customer Experience twibe. Visit twibes.com/customer-exper… to join 2:12 PM May 31st, 2011 via Tweet Button
What It Takes to Be a Chief Customer Officer 1to1media.com/view.aspx?DocI… #cem #cco #cxm #cxo 7:41 AM May 10th, 2011 via Tweet Button
Great RT from @ariegoldshlager: Breaking Down Silos: http://onforb.es/kCW9Vg 11:05 AM May 7th, 2011 via HootSuite in reply to ariegoldshlager
Thx 4 following! @STELLAService @expertinservice @FUSE_Insight @ChrisZane @gregbeavers @crmetrics @tedcoine @Georg_Grey http://ow.ly/4Nv9Q 9:19 AM May 7th, 2011 via HootSuite
Time to defend home court! @Atlanta_Hawks 4:00 PM May 6th, 2011 via HootSuite

Name Brian Backer
Location Ann Arbor, MI
Web http://www.theins...
Bio Customer Experience Metrics, Insights, and Management Guru @ CFI Group. Blogger @ TheInsighter.com.