BrewCityHDI
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What keeps your Executives up at night? What would they do if their budget was doubled? You could be hearing the answers right now!
5:44 PM Nov 17th
from API
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Sounds like an IT buddy is one way to give your VIP clients someone to contact directly. It's about building relationships.
5:15 PM Nov 17th
from API
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What is the perceived value of your Service Desk? How is it measured? How do you improve it?
5:13 PM Nov 17th
from API
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Thank you to WE Energies and Maryville Technologies for sponsoring tonight's meeting.
5:08 PM Nov 17th
from API
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On our panel tonight...Brian Brylow, Michael Lehman, Staci Wellentin, Kathy Lang, Scott Ranson, and Paul Dwyer.
5:07 PM Nov 17th
from API
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Great answers from our Executive Panel at tonight's meeting.
5:03 PM Nov 17th
from API
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Eric's gizmo of the month, so star trek
8:23 AM Oct 21st
from web
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Phone apps for travel
10:52 AM Oct 16th
from web
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Follow Customer Service Week @
10:07 AM Oct 6th
from mobile web
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Sign up with HDI for Customer Service Week webinars
8:58 AM Sep 29th
from web
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Hopes everyone got some value out of the Social Media presentation! Thanks for being a great audience!
8:49 AM Sep 26th
from mobile web
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At the Regional LCO in beautiful downtown Chicago! A room of great people and great knowledge! Love the HDI family!
7:25 AM Sep 26th
from mobile web
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Great discussion. Look for our recap coming soon on .
6:12 PM Sep 15th
from mobile web
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Time for our Customer Service Week Round Table Discussions.
5:08 PM Sep 15th
from mobile web
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Deanna's company did Communication Training. Interesting how people started paying it forward instead of backwards.
4:50 PM Sep 15th
from mobile web
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Jennifer liked to cry wolf in the Help Desk. Her desk is so dedicated they wouldn't get off the phone when there was a gas leak.
4:45 PM Sep 15th
from mobile web
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Mike just shared a GREAT Dell Help Desk customer experience. 5 days/8 hours later and Mike's smiling about it!
4:43 PM Sep 15th
from mobile web
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What does your company do for Customer Service Week?
4:39 PM Sep 15th
from mobile web
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Phil has a team member that received a handwritten note and gift card from a customer. Wow!
4:38 PM Sep 15th
from mobile web
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Jill just had a touching story about a customer thanking an agent when she changed companies.
4:37 PM Sep 15th
from mobile web
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- Name Brew City HDI
- Location Milwaukee, WI
- Web http://www.brewci...
- Bio Brew City IT Service and Support Industry Professionals
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