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BrewCityHDI

  1. What keeps your Executives up at night? What would they do if their budget was doubled? You could be hearing the answers right now!
  2. Sounds like an IT buddy is one way to give your VIP clients someone to contact directly. It's about building relationships.
  3. What is the perceived value of your Service Desk? How is it measured? How do you improve it?
  4. Thank you to WE Energies and Maryville Technologies for sponsoring tonight's meeting. http://tinyurl.com/ybzspxp
  5. On our panel tonight...Brian Brylow, Michael Lehman, Staci Wellentin, Kathy Lang, Scott Ranson, and Paul Dwyer.
  6. Great answers from our Executive Panel at tonight's meeting.
  7. Eric's gizmo of the month, so star trek http://bit.ly/hk31N
  8. Phone apps for travel http://bit.ly/lX6S4
  9. Follow Customer Service Week @thinkhdi #csweek #hdi
  10. Sign up with HDI for Customer Service Week webinars http://bit.ly/20dMJe
  11. Hopes everyone got some value out of the Social Media presentation! Thanks for being a great audience! #hdimw09
  12. At the Regional LCO in beautiful downtown Chicago! A room of great people and great knowledge! Love the HDI family!
  13. Great discussion. Look for our recap coming soon on www.brewcityhdi.com.
  14. Time for our Customer Service Week Round Table Discussions.
  15. Deanna's company did Communication Training. Interesting how people started paying it forward instead of backwards.
  16. Jennifer liked to cry wolf in the Help Desk. Her desk is so dedicated they wouldn't get off the phone when there was a gas leak.
  17. Mike just shared a GREAT Dell Help Desk customer experience. 5 days/8 hours later and Mike's smiling about it!
  18. What does your company do for Customer Service Week?
  19. Phil has a team member that received a handwritten note and gift card from a customer. Wow!
  20. Jill just had a touching story about a customer thanking an agent when she changed companies.