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Get updates via SMS by texting follow BTCare to 40404 in the United States
Codes for other countries

Two-way (sending and receiving) short codes:
Country Code For customers of
Australia
  • 0198089488 Telstra
Canada
  • 21212 (any)
United Kingdom
  • 86444 Vodafone, Orange, 3, O2
Indonesia
  • 89887 AXIS, 3, Telkomsel
Ireland
  • 51210 O2
India
  • 53000 Bharti Airtel, Videocon
Jordan
  • 90903 Zain
New Zealand
  • 8987 Vodafone, Telecom NZ
United States
  • 40404 (any)

BTCare

  1. @pcshang Thanks for taking my call. Tweet after you try another phone and we can pick it up over the weekend.
  2. @Dirkwearswhites When you open the link you should be given a box for details are you not?
  3. @Littlepickle360 Strange that the lights are on. Are you able to get any connection at all?
  4. @DavidJClaxton Hi, a colleague of mine will call you now soon as discussed.
  5. @ryanporthcawl Are you using a wired or wireless connection?
  6. @lpvino I will order one for you and you will get it later on next week.
  7. @xlauragreenx Has an engineer been booked to fix the broadband?
  8. @lucyswebdesigns Hi, I was happy to help. Let me know how it goes anyway as discussed, hopefully it makes a difference.
  9. @samking99 Are you using a wired or wireless connection?
  10. @Frederick Let me check this out. It nmay be Monday before I get back to you.
  11. @janiebear I left a message on your mobile. I see a new order was placed today. The reference is - VOL012-64281762571
  12. @MickP1964 Not that I am aware of. Please check this link - goo.gl/AXkao
  13. @iainh No problem. Drop me a tweet afterwards.
  14. @Official_JRT That's not good to hear. Is there anything I can do to help?
  15. @EdSDavis It may take a day or two for the speeds to recover. If there is no improvement over the weekend drop me a tweet.
  16. @PanicDots Have you went into the settings and set it to "forget this network?" Not all devices have this option.
  17. @techsupportrich Can you reset the modem and router - goo.gl/ggZMA and then run the BT speedtest? goo.gl/zwRW4
  18. @23AC account details and we'll have to get an engineer to investigate, please make sure its been checked though to avoid charges :o)
  19. @23AC Hi, Its the filter 99% of the time but if you have checked them please confirm that you have here goo.gl/WMFxs with your ..
  20. @drquesh please add a short note of the problem and confirm that the checks have been done at home, that will allow us to take it further