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AvayaExpert

  1. Some legacy Nortel systems are almost outside of support window. Front-end with Avaya and/or migrate in phases. 7:18 AM Mar 8th, 2011 via web
  2. Allowing call center agents to work from home..hire best talent anywhere, save on overhead, and "follow the sun" for 24hr customer service. 10:35 AM Feb 27th, 2011 via Twitter for BlackBerry®
  3. Any fellow Columbia University alumni out there in Twitterland? 6:57 PM Feb 26th, 2011 via Twitter for BlackBerry®
  4. Upgraded my Avaya IP Softphone to OneX Communicator, and I'm loving it! Video calls are great and so easy with Avaya OneX. 11:09 AM Feb 24th, 2011 via Twitter for BlackBerry®
  5. Should web-based companies provide customer service via a different media? (e.g., phone-only call center) 11:50 AM Feb 23rd, 2011 via web
  6. Working on the road, between appointments. Just need free WiFi (at any Starbucks) and my Avaya OneX Portal (http://bit.ly/1jcqss). 11:42 AM Feb 23rd, 2011 via web
  7. It amazes me how many businesses do not have disaster recovery plans that include phone systems with work-from-home capabilities... 10:46 AM Feb 22nd, 2011 via Twitter for BlackBerry®
  8. Who dreams about phone systems?! (Apparently, I do). lol 6:03 AM Feb 20th, 2011 via Twitter for BlackBerry®
  9. Just had a dream where I was explaining the difference between a hosted (voip) phone system and an in-house IP Office with VOIP capability. 6:02 AM Feb 20th, 2011 via Twitter for BlackBerry®
  10. With Gas prices rising, telecommuting will be crucial. Video will be as well. 11:16 AM Feb 19th, 2011 via Twitter for BlackBerry®
  11. Grant money available for Video Conferencing in Nurse Education field. Call 973.867.5313 for more info. 7:16 AM Nov 10th, 2010 via Twitter for BlackBerry®
  12. Avaya signs strategic agreement with Skype: http://www.avaya.com/skype 12:03 PM Sep 30th, 2010 via web
  13. If you have have questions or concerns about your corporate Telecom or Data Network, email me at jruiz@spscom.com. Consultation is free. 8:22 AM Sep 24th, 2010 via web
  14. "Session Management: Comparing Avaya and Cisco" http://bit.ly/akKhsY 8:16 AM Sep 24th, 2010 via web
  15. http://bit.ly/VEvS7 AVAYA Unified Communications for Small Business 8:09 AM Sep 20th, 2010 via web
  16. SPS Achieves Highest Level of Avaya Certification http://bit.ly/9U5P1m 9:05 AM Aug 19th, 2010 via web
  17. SPS ranked in the top 300 of the VAR500 for the 4th consecutive year- http://bit.ly/260onVAR500 7:16 AM May 26th, 2010 via web
  18. One more reason to adopt Video Conferencing: "Volcanic ash cloud grounds 16,000 flights - http://bit.ly/c6PxCX #cnn" 4:21 PM Apr 17th, 2010 via web
  19. Any questions on video conferencing for the enterprise (AMONG employees as well with external users)? 11:02 AM Mar 8th, 2010 via Twitterrific
  20. Nortel Acquisition Update: Tomorrow, Tuesday 2/9/10 at 10am EST. Hosted by Mike Taylor, SPS's CTO. Register here: http://bit.ly/dlMovC 10:59 AM Feb 8th, 2010 via web