AscentGroup
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Achieving First Call Resolution 2009 - New Best Practices Research -
7:50 AM Dec 23rd
from MailChimp
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Actively promoting First Call Resolution importance increases agent awareness and involvement and FCR performance -
7:40 AM Dec 23rd
from MailChimp
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Driving Customers Paperless: New Research Report Available -
8:49 AM Dec 21st
from MailChimp
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Field Automation and Smart Metering Lead Initiatives -- Improving Field Service 2009 - Prepublication Announcement
5:46 AM Dec 18th
from Facebook
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Prepublication Offer -- Reward & Recognition Program Profiles and Best Practices 2009 - Discounted pricing through...
6:09 AM Dec 16th
from Facebook
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IVR Improvement Strategies 2009: Prepublication Offer -
5:53 AM Dec 15th
from MailChimp
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One hour on hold waiting to talk to the Athens Water "Business" Office, and then being hung-up on, makes it challenging to do "business"
2:24 PM Dec 10th
from web
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How do you prepare your frontline to deliver excellent service? -
7:36 AM Dec 9th
from MailChimp
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Do your reward and recognition programs improve employee or supervisory morale, reduce turnover, increase sales, or...
4:39 AM Dec 8th
from Facebook
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Last Chance -- Reward & Recognition Programs -
4:38 AM Dec 8th
from MailChimp
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Benchmarking Opportunity: Field Services -- Is your company using technology or streamlining practices to improve...
4:52 AM Dec 2nd
from Facebook
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Driving Customers Paperless: New Research Report Available -
5:19 AM Dec 1st
from MailChimp
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Billing and Payment Options: Driving Customers Paperless -
7:19 AM Nov 27th
from ShareThis.com
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Reward & Recognition, Frontline Training, and Credit and Collections -
9:12 AM Nov 24th
from MailChimp
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Benchmark Frontline Customer Service Training Practices: The Ascent Group is conducting benchmarking research t..
9:15 AM Nov 20th
from twitterfeed
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How do your training practices compare to our best performers? -- Benchmark Frontline Training Practices -
8:06 AM Nov 20th
from MailChimp
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IVR Improvement Strategies 2009: Prepublication Offer -- Lock in your discount by pre-ordering this report.
6:11 AM Nov 19th
from Facebook
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Customer Dissatisfaction goes Viral on Youtube in 3 days. Dave Carroll told the United Airlines Customer Service...
6:01 AM Nov 19th
from Facebook
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IVR implementations must be reflective of customers’ values and expectations: It is critical that you understan..
7:22 PM Nov 18th
from twitterfeed
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I posted 3 photos on Facebook in the album "Publications"
5:43 PM Nov 18th
from Facebook
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- Name The Ascent Group Inc
- Location Athens GA
- Web http://www.ascent...
- Bio Management Consulting Firm specializing in Customer Service Improvement
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