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AntonySlabinck

  1. In 2010, companies can still learn from social media feedback, but not overreact to it, other channels can provide rich insight as well
  2. RT @GrahamHill: Marketing is the problem! Only 22% of CMOs think listening to customer is one of their top five tasks http://tinyurl.com ...
  3. RT @GrahamHill: Marketing is the problem! Only 38% of CMOs think being the voice of the customer is one of their top five tasks http://t ...
  4. CEO action point for 2010? Start listening to your customers, interpret the feedback, react to the insights & monitor results over time.
  5. Company execs should develop a customer experience dashboard and manage the results with the same energy as they manage financial results.
  6. Customer experience begins well before the purchase and may end long afterwards.
  7. Empowering the voice of employees being part of an organization is an authentic approach to employer branding.
  8. Employees automatically bring in passion, enthusiasm and authenticity through their conversations
  9. Companies that empower the voice of their employees have the best employer branding strategy
  10. A company is no longer the values set by senior level in a corporate hierarchy; it is a collective of the personal brands of its employees.
  11. Improving the customer experience : Measure success by customers' verbatim inherent evaluation metrics
  12. Improving the customer experience : Make innovation part of everyone's job across the organization - http://bit.ly/6ECM2F
  13. Improving the customer experience : Segment customers by circumstances instead of demo/psychographics - http://bit.ly/6ECM2F
  14. @jayjaboneta Made the presentation downloadable ... Let me know if it worked!
  15. RT @ReagenAllen √ RT @yogibeau: Things that were hard to bear are sweet to remember. ~Seneca #quote
  16. RT Consumer Benefit From Social Media http://bit.ly/69vuY7
  17. @jayjaboneta of course... exactly which file do you need as I published several different ones?
  18. Nice beach picture from Surfers Paradise Knokke - http://bit.ly/4ADywx
  19. RT @itspaulomahony There are three ways to get something done : do it yourself, hire someone, or forbid your kids to do it.
  20. RT @h_moeremans de nationale cultus van politieke fossielen doorbroken? De Croo wordt voorzitter Open VLD