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AntonySlabinck
In 2010, companies can still learn from social media feedback, but not overreact to it, other channels can provide rich insight as wellabout 7 hours agofrom TweetDeck
RT @GrahamHill: Marketing is the problem! Only 38% of CMOs think being the voice of the customer is one of their top five tasks http://t ...about 8 hours agofrom web
CEO action point for 2010? Start listening to your customers, interpret the feedback, react to the insights & monitor results over time.about 8 hours agofrom TweetDeck
Company execs should develop a customer experience dashboard and manage the results with the same energy as they manage financial results.about 8 hours agofrom TweetDeck
Customer experience begins well before the purchase and may end long afterwards.about 8 hours agofrom TweetDeck
Empowering the voice of employees being part of an organization is an authentic approach to employer branding.about 11 hours agofrom TweetDeck
Employees automatically bring in passion, enthusiasm and authenticity through their conversationsabout 11 hours agofrom TweetDeck
Companies that empower the voice of their employees have the best employer branding strategyabout 11 hours agofrom TweetDeck
A company is no longer the values set by senior level in a corporate hierarchy; it is a collective of the personal brands of its employees.about 11 hours agofrom TweetDeck
Improving the customer experience : Measure success by customers' verbatim inherent evaluation metricsabout 12 hours agofrom TweetDeck
RT @itspaulomahony There are three ways to get something done : do it yourself, hire someone, or forbid your kids to do it.8:59 AM Dec 12thfrom twidroid