Andrew_Boyd
-
RT @: chk out SilkRoad's talent mgmt benchmark tool, powered by the Aberdeen Group -R u a leader or laggard
7:12 PM Nov 19th
from TweetDeck
-
RT @: RT @: Lack of human resources was the #1 reason companies don't develop lead nurturing programs by Aberdeen
7:12 PM Nov 19th
from TweetDeck
-
RT @: Aberdeen Group : Top Performing Vendors in e-Payables Revealed (source: Market Wire):
2:47 PM Nov 12th
from TweetDeck
-
RT @: Aberdeen Group Report Reveals Unified Communications Pays for Itself
2:46 PM Nov 12th
from TweetDeck
-
RT @: The Supply Chain Executive's Agenda 2009: Weathering the Recession: A new study by Aberdeen..
2:45 PM Nov 12th
from TweetDeck
-
RT @: New Aberdeen research agenda now at - planned and potential topics through Q3 2010
10:05 AM Nov 2nd
from TweetDeck
-
RT @: Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand Group
10:05 AM Nov 2nd
from TweetDeck
-
RT @: The Perfect Customer Experience: Aberdeen Group Study on Customer Experience Management.
10:04 AM Nov 2nd
from TweetDeck
-
wrapped up a day at the ; lots of discussion about source attribution in marketing for measurement purposes.
4:14 PM Oct 20th
from TweetDeck
-
Talent Acquisition 2009: Considering the Aberdeen Group Report via @: RT @
11:27 PM Oct 19th
from TweetDeck
-
Stop spending cash on non-revenue producing assets like spare parts - Pat Nelson, Alcatel-Lucent at Aberdeen
10:27 AM Oct 8th
from TweetDeck
-
- good points about simplicity and provider focus dropping when custs need it most. via @
8:22 AM Oct 8th
from TweetDeck
-
Steffen Low Symantec - Priorities to drive customer demand: not product, not service, between the two... "innovation, value, now"
7:44 AM Oct 8th
from TweetDeck
-
Trane's Larry Walsh: Identify expansion opportunities to adjacent markets via@DonnaTocci, via @:
6:56 AM Oct 8th
from TweetDeck
-
95% of service employees are customer facing; "service Managers are HR managers "- spend 70% of time w/ your people.
6:56 AM Oct 8th
from TweetDeck
-
Larry Wash - key priorities for downturn: 1) defend market share, 2) defend margin & 3) improve cashflow in service contracts.
6:34 AM Oct 8th
from TweetDeck
-
49% of CSO's at Aberdeen's say they will grow their Service workforce in 2010 - vs. 18% that will shrink it. via @
6:15 AM Oct 8th
from TweetDeck
-
- Trane use audits & benchmarks to help customers make business case - value selling mitigates commoditization of labor based svs
6:14 AM Oct 8th
from TweetDeck
-
Larry Wash President of Trane keynotes Aberdeen - shift to assessment based selling of services (value-based vs. first cost).
6:12 AM Oct 8th
from TweetDeck
-
Web 2.0 cited as number 2 factor that will have greatest impact on service organizations in 2010 - Aberdeen audience poll
5:56 AM Oct 8th
from TweetDeck
|
- Name Andrew Boyd
- Location Boston
- Web http://www.andrew...
- Bio Empirical Rationalist (and President of Aberdeen Group)
|
