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  1. In this economy are companies using #analytics and forecasting tools to more accurately schedule agents & manage performance? 8:21 AM Nov 2nd from web
  2. In environment of increased prod commoditization & rising cust expect; creating sup cust exp is req for companies looking for comp edge 1:12 PM Oct 19th from web
  3. RT @aschambers Good #OCS milestone last week: Aspect conducted >1 Million calls on OCS, have also had >1.3 Million IM sessions since rollout 3:22 PM Oct 16th from web
  4. In Chi Town for planning meeting...good to have face-to-face interaction for brainstorming... 7:48 AM Oct 15th from web
  5. One of the biggest challenges facing the companies is understanding that "not all customers are equal." How do you address? 6:46 AM Oct 9th from web
  6. Spent a lot of times talking to partners last 2 days re: expert escalation strategies - what do you think? is the #cctr ready to implement? 8:19 AM Oct 7th from web
  7. Do you find in today's econ climate, investments in tech to imp cust serv are difficult sell, unless there is clear ROI of less than 6 mos? 7:58 PM Oct 5th from web
  8. Rainy Sunday afternoon naps are the best... 4:17 PM Oct 4th from web
  9. u have #UC questions...hit the #enterprise experts w/ #IT & business challenges u want/need answers to! http://www.ucworld.com/ 2:54 PM Oct 1st from web
  10. #UCWorld chat: need to apply contact center management practices to how expert agent interactions are managed 9:18 AM Oct 1st from web
  11. Great discussion at #UCWorld on the benefits of #UC and access to #Experts across geographies and functions 8:01 AM Oct 1st from web
  12. @bobfurniss I just did that! Made me feel good and i think my dog was happy too! 7:22 AM Oct 1st from web in reply to bobfurniss
  13. Drinking more coffee and gearing up for the Live Day at #UCWorld! May drink espresso soon! 6:43 AM Oct 1st from web
  14. Need caffeine...4am Wake Up Catching Up to me... 1:48 PM Sep 30th from web
  15. Check out the agenda for 1 Oct. 2009 #UCWorld Live Day. Live IM sessions, webinars with experts on deploying #UC in #cctr & enterprise 1:09 PM Sep 30th from web
  16. #UCWorld webinar this week “Connecting the Contact Center and the Enterprise” http://www.ucworld.com/liveday 10:57 AM Sep 30th from web
  17. Business trip to Nashville - man next to me rolled up his pants to thigh becasue plane was hot...so not cool...NEVER do that... 10:55 AM Sep 30th from web
  18. #UCWorld Live Day will feature interview with Microsoft’s Gurdeep Pall on #UC Trends. Be sure to check it out. www.ucworld.com/liveday 6:49 PM Sep 29th from web
  19. Customer alignment, Customer experience, Customer centricity. How does your company describe their focus on the customer? 5:53 PM Sep 29th from web
  20. @JanetJoz What up? How the heck are you? 7:33 AM Sep 29th from web in reply to JanetJoz
  • Name Allyson Boudousquie
  • Location Texas
  • Web http://www.aspect...
  • Bio Director, Business Process Marketing for PerformanceEdge WFO Platform; Keeper of Worthless Trivia
66 Following 54 Followers 1 Listed
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