Profile_bird

Hey there! eoink is using Twitter.

Twitter is a free service that lets you keep in touch with people through the exchange of quick, frequent answers to one simple question: What's happening? Join today to start receiving eoink's tweets.

Already using Twitter
from your phone? Click here.

eoink

  1. http://twitpic.com/qrf8y - Panel discussing #hotelconf
  2. #hotelconf nigel shanahan rapide interesting automated engine for analysing customer feedback into trends/clarity on what they really think
  3. #hotelconf nigel shanahan rapide. 75% of customer feedback unread
  4. #hotelconf nigel shanahan rapide Only 4% give organisation bad feedback, 10 million leaving good will messages
  5. #hotelconf nigel shanahan, rapide Rant&Rave process. Capture (data-ask for feedback), Process (analytics/CRM) and Present
  6. #hotelconf nigel shanahan from rapide Rant and Rave - encourage immediate SMS service at point of use
  7. #hotelconf nigel shanahan from rapide Premier Inn sent over 1.5 million text messages and helped 100,000 people with mobile directions
  8. @conoro impressive. how much ram does it have?
  9. @CyMolo please dont throw yourself out that virtual window
  10. @alanorourke we start out calm and serene on the bike...then we meet the car infested cycle lanes. Feel the anger ;) Drove today
  11. #hotelconf Mike Atherton from Mantic Point. Post hotel booking info is what people really want from their mobile over search.
  12. @johndavidflynn Thanks John. Will change slides into powerpoint so Ciaran can share.
  13. #hotelconf @alanorourke Different types email mkt.1.tell them your not dead (hints tips updates) 2.Targeted Offer(based on CRM- unused gym)
  14. #hotelconf. @conoro Reviews now posted via sms on to website..Technology no longer an issue
  15. Tourism Ireland has email database of 1.8 millon. Brian Harte #hotelconf
  16. Let tourism ireland amplify your message/offers via #IrelandOffer. #hotelconf
  17. SM things that work. Personal approach - I not we - images better than video, incentives and service - contact centre #hotelconf .
  18. Consistency key. Tourism Ireland tweet twice a day. Looking at how frequent they should be tweeting.Brian Harte #hotelconf
  19. Lessons learnt: SM difficut 2 manage, time consuming, sales not proven - sales as side effect and need objective setting. Harte #hotelconf
  20. Social media not just for Christmas. Brian Harte #hotelconf